Sales And Services
While there's no magic pill or foolproof technique for sales success, our team does have the perspective, practice and experience required to achieve a good number of target through our training and coaching methodologies, our agents learn to think strategically about each sale in order to maximize the chances of a successful close. They're savvy, sharp and eager to produce outstanding sales results for you. From sales pitch to the close and every step in between, each detail is carefully managed to yield the best possible results ( Inbound Sales, Outbound Sales, Lead generation and database management)
Inbound Services
A well-trained team is the art of finer customer satisfaction. We believe that outstanding customer care is a key differentiation for any business striving to succeed in today's increasingly competitive global market. When it comes to consumer inquiries and complaints, we respond quickly and effectively with creative win-win solutions. At the end of the day, you reap measurable rewards: customer loyalty, cost efficiency and business growth.
OutBound Services
From the second they say hello, our outbound call centre agents are driven by one overarching objective which helps you make strong and long-lasting associations. We design and deliver these services according to a recognized industry metrics such as sales force productivity, revenue assurance, customer satisfaction, turnaround time, yield and accuracy, just to name a few. Whether you're boldly testing a brand new market or simply checking in on loyal customers, we're here to make sure that every call counts. ( Sales, Data Collection, Market Verification, Welcome calls etc)
Customer Service
Good customer service is the bread and butter for every business. That is why Estum takes it sincerely and offers unmatched service to customers before, during and after a purchase. We believe that your success as a company depends on the ability to acquire customers and exceed their expectations. Our teams of agents are fully skilled to provide an enhanced level of service in order to guarantee consistent customer satisfaction
Email and Chat Support
Estum can effectively handle email support services for all kinds of business processes, from the simplest to the most complex. Our agents are highly proficient writers, thoroughly trained in providing clear and complete responses to customers. (Customer care, Tech Support, Verifying Data, Order Fulfilling and Resolving Escalations)
